Support Centre

We provide help and support

Frequently asked questions

Is there a telephone number for RealAleAndCraftBeer.com?


We're an online-only service, so we are unfortunately unable to provide telephone assistance.

Please contact support with your questions.




How much does it cost to list a beer business on RealAleAndCraftBeer.com?


It costs nothing to list a beer business on RealAleAndCraftBeer.com - it's free!

No credit card or bank details are taken when you list a relevant business.

NB: listing a beer business on this website is currently free. Some chargeable listing plans may be introduced in the future but, if so, a free basic listing will still be available.




How do I change my business name?


Get in touch with us and let us know what you would like your company name to be changed to. We only allow the actual business / trading name or reasonable variations on it.




How do I change my business address?


Send us an email and we will amend your business details for you.




Can I add or remove photos to my listing?


At the moment - listings on our interactive map do not support logos or photos. This may be added as an additional feature in due course.




I've received a call from RealAleAndCraftBeer.com offering account upgrades...


If you receive any calls "from RealAleAndCraftBeer.com", beware - they're not us.

RealAleAndCraftBeer.com does not use sales agents of any kind, nor do we charge to update your listing.
Our website is currently free to use - some chargeable listing plans may be introduced in the future but, if so, they will not be sold via cold calling.

If you receive any calls of this nature, please be careful not to reveal personal or banking information and hang up the phone.





Raise a Ticket

Our helpful support team aim to respond to all tickets within 24 hours during the week, but peak times and weekends may take a little longer.